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RETURN, CANCELLATION, AND REFUND POLICY
- Merchandise returned within 7 days of delivery or pickup may be exchanged for other merchandise or for a store credit. Returned merchandise is subject to inspection and will be accepted only in its original condition. Cancellation of a special order is subject to a 20% handling charge.
- Refunds on stock merchandise only will be issued upon cancellation of an order prior to delivery or pickup. No refunds will be allowed on special orders. There will be no cash refunds. All refunds will be issued by our offices in Alfred, Maine, and in the case of payment by check, no sooner than 14 days after cancellation of sale. Refunds of payment by bank card will be credited at the time of cancellation. In the case of payment through a financing company, credit will be issued directly to said company.
- No credit or refund will be allowed for delivery charges.
- Clearance merchandise is sold “as-is.” No returns or exchanges will be allowed on final sales.
SERVICE POLICY
- Folsoms is committed to ensuring that your satisfaction continues beyond the point of delivery. All of our products are backed with qualified service and warranties against manufacturer defects.
- WOOD PRODUCTS
- One year on finish and frame constructions.
- UPHOLSTERY
- - Two (2) years on framing and springs.
- - One (1) year on all mechanisms.
- - One (1) year on cushion cores.
- Note: While our manufacturers make every effort to select the best upholstery fabrics available, we cannot warranty fabric against wear, pilling, or fading.
- BEDDING
- Strict compliance with the manufacturer’s warranty must be adhered to. We will gladly honor any manufacturer’s warranty that extends beyond those stated above on merchandise purchased at Folsoms.
- Note: The service policy and procedures, as well as the manufacturer’s warranties, are applicable only against manufacturer defect and under conditions of normal use.
SERVICE PROCEDURE
- In an effort to resolve service claims most effectively, Folsoms reserves the right to inspect the merchandise in question at a scheduled in-home service appointment.
- There will be no charge for repair of regular merchandise covered by warranty, and if the problem is reported to Folsoms within 30 days of receipt by the customer, there will be no charge for pickup and delivery. After 30 days, there will be a charge for pickup and delivery and for service calls.
- Merchandise sold "as-is," final sale items, and merchandise no longer covered by warranty will be repaired at a cost of $35 per hour for labor.
DELIVERY POLICY
- The following policies have been established to provide the best possible service.
- · Deliveries are scheduled within an estimated 3-hour time span, from 9:00 a.m. until completion.
- · It is the customer’s responsibility, prior to placing an order, to know measurements of all doorways and hallways in the path of delivery to ensure that the furniture will fit. At the time of delivery, the area must be clear of obstacles; Folsoms cannot move other furniture to accommodate delivery. Should a scheduled delivery not be completed due to inadequate preparation by the customer, there will be an added fee for a second delivery attempt. Any unusual delivery, such as that requiring a hoist or involving more than one flight of stairs, will be done only at the discretion of Folsoms and for an additional charge.
- · Upon notification that merchandise has been received, customer must schedule delivery or pickup with 30 days. Any order held more than 30 days must be paid in full and will be subject to a storage fee of $100.00 a month.
- · Folsoms will not pick up or dispose of old furniture.
CUSTOMER PICK-UPS
- Pick-up must be scheduled 72 hours in advance. Furniture must be picked up at either the Alfred store between 10:00 a.m. and 4:00 p.m. Monday - Saturday within 7 days of scheduled date or it will be returned to the warehouse. Customer must provide proper wrapping material and necessary manpower.
- If you have questions or comments regarding any of the above policies and procedures send us an E-mail at: info@folsomsfurniture.com
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